Delivery Information

Christmas Delivery

Below is the last order dates before christmas to ensure we can get your order to your before the last delivery.

UK Service

Service Last Date
Standard UK Service Wednesday 16th December, 2pm
Express UK Service Sunday 20th December, 2pm

International Service Service

Country Last Date
Austria Standard Tuesday 15th December , 2pm
Australia Standard Thursday 3rd December, 2pm
Belgium Standard Thursday 16th December, 2pm
Canada Standard Wednesday 9th December, 2pm
China Standard Monday 7th December, 2pm
Cyprus Standard Wednesday 9th December, 2pm
Denmark Standard Tuesday 15th December , 2pm
Finland Standard Thursday 10th December, 2pm
France Standard Thursday 16th December, 2pm
Germany Standard Tuesday 15th December , 2pm
Greece Standard Thursday 10th December, 2pm
Ireland Standard Thursday 16th December, 2pm
Italy Standard Thursday 10th December, 2pm
Luxembourg Standard Thursday 16th December, 2pm
Malta Standard Wednesday 9th December, 2pm
Netherlands Standard Tuesday 15th December , 2pm
New Zealand Standard Thursday 3rd December, 2pm
Norway Standard Tuesday 15th December , 2pm
Poland Standard Thursday 10th December, 2pm
Portugal Standard Tuesday 15th December , 2pm
Spain Standard Tuesday 15th December , 2pm
Sweden Standard Thursday 10th December, 2pm
Switzerland Standard Tuesday 15th December , 2pm
USA Standard Thursday 10th December, 2pm

All orders are subject to courier volumes and may take slightly longer during the busy period

UK Delivery Information

Delivery Service How long will it take? Price
Standard Items delivered in 3-5 working days* (Excludes Local, Public & Bank Holidays) £3.50
Express Orders placed by 2.00pm Mon-Fri will be delivered the next working day* (Excludes Sundays, Local, Public & Bank Holidays) £4.99
*UK Delivery, Additional delivery days

The below postcodes may require a further 2 additional working days for delivery Post Codes starting with: AB, BT, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84. IV1-28, IV30-31, IV36, IV40, IV52-54, IV63, KA6, KA18-19, KA26-28, KY9-10, KY14-16, KW1-14, ML11-12, PA20-33, PA35-38, PA49, PH3-16-26, PH30-39, PH49-50, PO3-41, TD1-14,

The following postcodes may require a further 3 additional working days for delivery Post Codes starting with: IM1-9, IM99, TR21-25

The following postcodes may require a further 4 additional working days for delivery Post Codes starting with: PA62-72, PA74-75, PA80, PH40-41

The following postcodes may require a further 5 additional working days for delivery Post Codes starting with: HS1-8, IV41-49, IV51, IV55-56, KW15-17, PA34, PA41-48, PH42-44 ZE1-3,

The following postcodes may require a further 6 additional working days for delivery Post Codes starting with: HS9, PA61, PA73, PA76-78,

The following postcodes may require a further 8 additional working days for delivery Post Codes starting with: PA60,

You will not be allowed to submit an order with items that are out offer stock.

If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.

Our Standard and Express deliveries are made by MyHermes. You can track your delivery via your account or by using MyHermes Tracking . A tracking number will sent by email once your order has been despatched.

Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by the appropriate delivery courier that day. Orders with dispatch confirmation emails sent after these times will be collected by the appropriate delivery courier the next business day.

We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow the above working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.

All deliveries will be made according to the carriers' standard procedures. Our delivery services does not require a signature. Packages that will not fit through your letter box may be taken back to the postal depot for collection.

International Delivery Information

Hector Russell Online are now able to offer delivery to select international destinations.

Countries available are – Australia, Austria, Belgium, Canada, China, Cyprus, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, USA,.

Further countries will be added soon. Please Contact Us if your country is not on the list.

Orders placed on our website for shipment to countries other than the UK are subject to different terms and conditions and where relevant these are incorporated into the T&C’s describing our services throughout the site and wherever you need to reference them.

Destination How long will it take? Price
Austria / Belgium / Cyprus
Denmark / Finland / France
Germany / Greece / Ireland
Italy / Luxembourg / Malta
Netherlands / Norway
Poland / Portugal / Spain
Sweden / Switzerland
Items delivered in 5-7 working days* (Excludes Local, Public & Bank Holidays)
£9.99
USA / Canada Items delivered in 10-14 working days* (Excludes Local, Public & Bank Holidays) £9.99
Australia / New Zealand /China Items delivered in 14-21working days* (Excludes Local, Public & Bank Holidays) £14.99
We do not offer tracking for international deliveries.
* International shipping services are dependent upon home country postal services. The estimated delivery time quoted should serve as guidance only. We cannot guarantee delivery dates or give any indication of when date of delivery will occur.

If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.

In some countries you may need to sign for an international delivery. Please check with your local postal services if you are unsure.

Customs Duty, Excise & Other Local Taxes

In some countries, mainly outside the European Union, the receiver of the package may be liable for taxes, fees or other charges that are imposed by local laws or legislation in your country. The recipient of the order is responsible for all customs formalities relating to their import and where required to do so will need to pay any additional charges, including import duty, customs charges, taxes, levies and any other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.

If you are ordering goods for delivery to someone else please make sure they are aware of the possibility of these additional payments and that they will be responsible for payment. Since we have no control over these charges we are unable to predict what they may be and consequently we are unable to provide any assistance with these processes.

Hector Russell has no control over these import regulations or additional charges and we suggest you contact the local authorities or postal service in the destination country for further advice.

Prices, Taxes and Payment

The website will charge and take payment in £ Pound Sterling. All prices shown on the site are inclusive of local UK (Value Added Tax) VAT at 20% and if you are in an EU country currently, this will be the price you pay. Orders for Non EU destinations will not be charged VAT and will have this deducted at checkout. Copy invoices are available from within your online account control panel. Simply login to your account for details.

Payment methods available include AMEX,Mastercard, VISA, Amazon & PayPal.

You can review the status of your order at any time by logging in to the ‘My Account’ section of our website and selecting ‘Order History’. Alternatively, you can click the "Parcel Tracking" link in your dispatch email or via the appropriate courier service website.

Our Standard and Express UK deliveries are made by MyHermes. You can track your delivery via your account or by using MyHermes Tracking . A tracking number will sent by email once your order has been despatched.

We do not offer tracking for international deliveries. Please refer to our Delivery Information for full details on UK & International Deliveries and estimated times.

If you would like any help in finding out the status of your order or tracking its delivery progress, please contact our customer services team via email on customer.service@hector-russell.com or contact our customer services team direct on UK Freephone 0808 202 0242 or International +44 (0) 1228 210 529 (9am - 5.00pm GMT - Monday to Friday inclusive).(EXCLUDING LOCAL, PUBLIC & BANK HOLIDAYS)