What is the Hector Russell address for online orders or Head Office?
If I have a query or complaint whom should I contact?
Why do you want my email address?
I love your clothes; can I get a job with you?
I would like to hire a kilt outfit. Can you help?
I've seen something in your leaflet; can I get it in your stores?
What leg lengths and sizes do you offer?
How can I pay?
Is it safe to put my credit card details on the website?
Do you accept all credit and debit cards?
Can I use Gift vouchers on your website?
Do you despatch to Europe, America and the Rest of the World?
What are your currency payment options?
How much does postage cost when I need to send goods abroad?
How much is postage?
How do you deliver the goods?
How long does it take to deliver?
Can I have the parcel sent to an alternative address?
Can I track my order?
Why do I have to pay to return goods?
How long should I normally wait for a refund to my card?
If an item is faulty, who should I contact?
Can I return Sale items?
Can I return a Kilt outfit?
If I return an item and reorder another will I be charged postage?
When I provide my email address what correspondence will I receive?
How can I find out about events, sales and special occasions?
What is the Hector Russell email address?
What is the Hector Russell telephone number?
Why do you need my telephone number?
Why do you show products on the website or in the catalogue that are not available?
Why do I have to wait so long after I place my order for delivery of selected items?
Is My Credit Card Information Secure?
Do you pass on my data to Third Parties?
How do you use my personal data?
Special offers
The Hector Russell website is pleased to offer its customers exclusive special offers on selected products these are highlighted on the site in red.
Hector Russell regularly updates its offers on the Hector Russell Website.
Our policies
- Payment & Refunds
- Privacy & Security
- Payments may be made in sterling or your local currency.
- All credit card payments are processed when you place your order, due to the nature of made to measure kilts and other specific products.
- Local currency payment rates for unchanged orders will be held at the sterling and local currency equivalent using the appropriate foreign exchange rate for up to five days while the authorisation of your credit card payment and confirmation of the fulfilment of your order takes place.
- Local currency payments, where the original order is amended will be processed at the same foreign exchange rate as the original order submitted, as long the authorisation of your credit card and confirmation of the fulfilment of your order is completed within five days.
- Where an order cannot be fulfilled in full and you have confirmed that you wish to progress the amended order, then the original value of the order will be charged to your credit card and a refund for the difference will be processed shortly thereafter.
- Such refunds may not appear on the same statement as the original order due to the processing of such refunds taking up to fourteen days. Where refunded in local currency, the refund value may also be different due to the likelihood of a different foreign exchange rate being applied on the date that the refund transaction takes place.
- Due to the nature of made to measure products your order may take up to eight weeks to despatch following payment.
Hector Russell utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards.
Click here to download our Refunds and Exchanges form [94kb]
Data protection
Hector Russell will ensure that your personal details are not made available to other companies for marketing purposes. We only hold your personal details in order to process your order and/or maintain your account.
Security
At The Edinburgh Woollen Mill Ltd we take security very seriously. We want our customers to feel completely at ease with doing business with us over the Internet. We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Please click on worldpay to read about how secure our site is. Your credit card details are not held on the Internet. Once the payment has been validated and approved, your details will be deleted.
Terms & Conditions
- Once you have confirmed your order you will receive an email to confirm receipt of your order
- Within five days of confirming your order we will send you a further email to confirm that we can fulfil all of your order in its entirety.
- Cancellations, amendments & returns - please inform us as soon as possible if you realise that you need to amend your order. Call us on UK Free Phone no 0800 980 4010 or Overseas non Free Phone +44 (0) 131 220 2493. Alternatively email sales@hector-russell.com and one of our advisors will assist you. If you amend your order, you may find there are changes to your delivery timescale and/or the price that you pay for the item, if payment is in local currency. You will be charged the current local currency equivalent selling price on the day you amend the order.
- If you wish to cancel or change your order after your order has been despatched, Hector Russell reserves the right to recover the costs of that delivery. This will be confirmed with you at the time of cancellation.
- Once you have taken delivery of your order, you have a legal right to cancel your order within 7 days with the exception of made to measure kilt products.
- You will be charged for the delivery of product(s) and this will be shown separately on the billing page of the site when you complete your order.
- As your kilt outfit is made to measure we cannot accept any returns unless the goods are faulty in which case we will replace the faulty item.
- All items returned must be in a saleable condition.
- Should you request to amend or cancel your made to measure kilt prior to despatch, a cancellation charge of up to a maximum of 50% of the kilt cost may apply.
What is the Hector Russell address for online orders or Head Office?
Head Office
Hector Russell, The Edinburgh Woollen Mill Ltd, Waverley Mills, Langholm, Dumfriesshire DG13OEB
Online Order
Hector Russell, 95 Princes Street, Edinburgh, EH22ER
If I have a query or complaint whom should I contact?
Hector Russell, 95 Princes Street, Edinburgh, EH22ER
Call us on Free Phone 0800 980 4010 (UK only) or overseas non Free Phone +44 (0) 131 220 2493. Alternatively email sales@hector-russell.com.
Where are all your stores
We have four Stores and 13 concessions across the country, we have a page on our site with the address and contact details for each of our stores.
Hector Russell
Hector Russell prides its self in being a professional, honest, knowledgeable and helpful kilt making business, built on the quality of the products that we sell. These qualities have made Hector Russell one of the largest most well-known kilt makers across Scotland today.
To ensure that we deliver consistent high levels of customer service on line, we have set up a dedicated "e" team whose job it is to provide the very best in highland dress products and advice. All our kilts are made bespoke so we want to be absolutely sure that our customers are clear about the measurements we require and we are absolutely confident about the tartan the customer wants. We want to get things right first time every time.
Why do you want my email address?
So that we can communicate with you quickly and update you with the status of your order, with your consent, we would also like to let you know about our special offers and promotions.
I love your clothes; can I get a job with you?
We would be delighted to hear from you, please forward your CV onto The Human Resource Department, at The Edinburgh Woollen Mill Ltd, Waverley Mills, Langholm, Dumfries, DG13OEB
I would like to hire a kilt outfit. Can you help?
Yes. Please contact you're nearest store to find out more about Kilt Hire. Browse our Hector Russell store locations page to find the store nearest to you.
I've seen something in your leaflet; can I get it in your stores?
The entire product range in the Hector Russell Leaflet is available in the Hector Russell stores.
I have looked at your website and I would like to get a copy of your leaflet.
Please email sales@hector-russell.com for a copy of the Hector Russell Leaflet.
What leg lengths and sizes do you offer?
| Men's Shoe Size Conversion |
| UK |
6 |
6.5 |
7 |
7.5 |
8 |
8.5 |
9 |
9.5 |
| Continental |
39 |
39.5 |
40 |
41 |
42 |
43 |
43.5 |
44 |
| US |
7 |
7.5 |
8 |
8.5 |
9 |
9.5 |
10 |
10.5 |
| |
| UK |
10 |
10.5 |
11 |
11.5 |
12 |
12.5 |
13 |
|
| Continental |
44.5 |
45 |
45.5 |
46 |
46.5 |
47 |
47.5 |
|
| US |
11 |
11.5 |
12 |
12.5 |
13 |
13.5 |
14 |
|
| Men's Sizing |
| Size |
S |
M |
L |
XL |
XXL |
| Chest |
Inches |
35-37" |
38-40" |
41-43" |
44-46" |
47-49" |
| cm |
89-94 |
96.5-101.5 |
104-109 |
112-117 |
119.5-124.5 |
| Ladies Dual Sizing |
| Size |
S |
M |
L |
XL |
| Bust |
Inches |
33.5-35" |
36-38" |
39-42" |
43-46" |
| cm |
85-89 |
91-97 |
99-107 |
109-117 |
| Ladies Single Sizing |
| Size |
10 |
12 |
14 |
16 |
18 |
20 |
| Bust |
Inches |
33.5" |
35" |
36.5" |
38" |
40" |
42" |
| cm |
85 |
89 |
93 |
97 |
102 |
107 |
| Waist |
Inches |
27" |
28.5" |
30" |
31.5" |
34" |
36" |
| cm |
69 |
72 |
76 |
80 |
86 |
91 |
| Hips |
Inches |
36.5" |
37.5" |
39.5" |
41" |
42.5" |
44.5" |
| cm |
93 |
95 |
100 |
104 |
108 |
113 |
How can I pay?
Online we accept Visa credit, MasterCard credit, Switch Maestro debit, Visa delta debit, Amex Electron Solo. To order by phone, call us on UK Free Phone no 0800 980 4010 or Overseas non Free Phone +44 (0) 131 220 2493. Alternatively, email sales@hector-russell.com Our lines are open Monday to Saturday, 9am to 5.30pm, and Sundays 11am to 5pm.
Is it safe to put my credit card details on the website?
We can assure you that we do not take chances with your valuable information. The site is completely secure and all information is protected by state of the art technology.
Do you accept all credit and debit cards?
Online we accept Visa credit, MasterCard credit, Switch Maestro debit, Visa delta debit, Amex Electron Solo.
Can I use Gift vouchers on your website?
At present you cannot use gift vouchers as a form of online payment. Please contact us on UK Free Phone number 0800 980 4010 or Overseas non Free Phone +44 (0) 131 220 2493. Alternatively email sales@hector-russell.com where we can check the availability of stock for you, when you can then send your voucher in to pay for the items.
Do you despatch to Europe, America and the Rest of the World?
Yes, we deliver to most countries of the world. Postage is charged according to the weight and destination of the parcel and postage charges are displayed when you place your order on the website. You should allow up to six to eight weeks for kilt packages, 28 days for other deliveries.
What are your currency payment options?
Hector Russell accept the following currencies for payment of goods on our site: British Pound, Euro, US Dollar, Canadian Dollar, Japanese Yen & Australian Dollar.
Taxes
When placing any order outside the European Union (EU) we normally do not charge our local taxes provided the goods are directly despatched to an address outside the EU. This is subject to the specific country to which the order is being despatched.
Your goods may be subject to customs fees and import duties of the country to which your order has been shipped. These charges (and any additional charges for customs clearance), are levied once the goods reach their destination and must always be borne by the recipient of the shipment.
Goods
You are responsible for ensuring that the goods can be lawfully imported to the destination country. When placing an order the recipient is the importer of record and must comply with all laws and regulations of the destination country.
How much does postage cost when I need to send goods abroad?
Postage is charged according to the destination, packaging and weight of your parcel, postage charges are displayed when you place your order on the website.
How much is postage?
Postage is charged according to the destination, packaging and weight of your parcel, postage charges are displayed when you place your order on the website.
How do you deliver the goods?
All orders under 2000 grams (2kg) will be delivered by Royal Mail, packages over 2000 grams will be delivered by Parcel Force.
How long does it take to deliver?
We aim to despatch made to measure kilt packages within six to eight weeks of receiving your order and please allow 28 working days for delivery of other products.
Can I have the parcel sent to an alternative address?
Yes, just give us an alternative delivery address. We will also need your credit card address to verify your payment.
Can I track my order?
Your order can be tracked throughout the United Kingdom. This excludes items that are valued less than £50 that are sent by first class post.
Why do I have to pay to return goods?
As with postage payments, the alternative would be to increase the prices of our clothes.
How long should I normally wait for a refund to my card?
We endeavour to process your returns as quickly as possible but please allow up to 14 days.
If an item is faulty, who should I contact?
You should contact any of our team where the goods were purchased. Or alternatively contact us on UK Free Phone no 0800 980 4010 or Overseas non Free Phone +44 (0) 131 220 2493. Alternatively email sales@hector-russell.com.
We will help you to find an alternative and discuss any issues you might have.
Can I return Sale items?
If prices are reduced in our clearance events we will advertise that goods are purchased on a non-refund, non-exchange basis. Normal sale priced goods should be returned for refund or exchange within a 14 day period.
Can I return a Kilt outfit?
As your kilt outfit is made to measure we cannot accept any returned items unless they are faulty, in which case we will replace the faulty item.
If I return an item and reorder another will I be charged postage?
Yes you will be charged postage if you return an item and reorder another.
When I provide my email address what correspondence will I receive?
We will email you to confirm your order and payment we will contact you if we have any queries in connection with your order or personal details.
How can I find out about events, sales and special occasions?
By registering your email address with us we will keep you informed about local and company events. Please advise us if you change your email address so that we can keep in touch with you.
What is the Hector Russell email address?
sales@hector-russell.com
What is the Hector Russell telephone number?
Call us on UK Free Phone 0800 980 4010 or Overseas non Free Phone +44 (0) 131 220 2493 or email sales@hector-russell.com
Why do you need my telephone number?
So that we can communicate with you quickly and update you with the status of your order. With your consent, we would also like to let you know about our special offers and promotions.
Why do you show products on the website or in the catalogue that are not available?
Some of the product on the Hector Russell website will go out of stock for short periods of time.
Why do I have to wait so long after I place my order for delivery of selected items?
Some of the items on the website have to be made to order this can take up to eight weeks delivery time.
Is My Credit Card Information Secure?
Yes your credit card information will be kept secure at all times via worldpay. For more details visit www.worldpay.com.
Do you pass on my data to Third Parties?
Your data will not be passed onto third parties.
How do you use my personal data?
Your personal data will only be used to full fill your credit card transaction.